Testimonials & Reviews

Craters & Freighters Southern California has over two decades of packaging, crating and shipping expertise.

 

"Hi Jeff & Mike
Finally Burckley arrive  Thursday   ,wow wow wow only thing I can say
when I open the box ! Very good packing many thanks for it ,and  till next
time.   When I needed you company again .
Mike & Jeff thanks for everything I am more than happy from your service."


"Hello Jeff,
 
What a good job you did for me Jeff, ..right from your( twenty-five year learned) telephone manner, to packing to Delivery, and a week prior to expected! Remember, you could not promise delivery for the long weekend! This Sat. and the long weekend is until Monday!
 
My two patio wicker sofa’s, picked up at Pier1 in Palm Dessert, arrived in Sumas at Ship Happens on August 31st. Their email to me was not received. But, I contacted you by email on Sept. 1st. and you promptly replied ‘delivered’. Did you email me a Notice that I missed? Never the less, all fell into place!
 
I must say Jeff, your C&F packing was magnificent—a tad overpowering for me at 5’2” and my friend’s truck could of held the box, but Customs might of thought it full of gold bricks and charged me a King’s ransom in duty. The box looked like Fort Knox! The lady at ‘ShipHappens’ kept it for her children as a play house.
 
We removed the Big Box and used all of your Styro and cardboard to pad the sofa's in the truck with tie downs.
 
Both sofa’s arrived intact, undamaged. I am having a sojourn on one right now.
 
Everybody, Jeff, even me, would like to of paid less for shipping. Ouch! Jeff, you and C&F were worth every red cent. You delivered, I got what I wanted, ahead of time, and, in perfect condition.
 
Your company, Craters & Freighters,  is #1 on my recommendation list! Good job! Thank you."


"Hi, Mike
 
I received my delivery today. Great packing job -- the best I've seen. I appreciate the care your company took to get my purchase to me in perfect condition."
 
Thanks so much!
Michelle


Hi Mike
 
"The speakers arrived safe & sound.
I must say i was really impressed with the the packaging. Lots of care & attention to detail to make sure they made it here intact.
Please pass onto the staff concerned my compliments on a job well done."
 
Regards Steve


"Mike and Jeff,
 
The Thomasville Buffet just arrived and as you indicated it was perfect…
Thanks again for a great job and we will use Craters and Freighters again…"
 
Thank you,
John Wiley


"Hey Jeff, this is Jeff from Michigan, aka, "Wolverine". Been meaning to give you some feedback, on our delivery a while back ,on my Mom's 50yr old china buffet cabinet we had you deliver. In our past phone conversations, you warned me that because the wood in this cabinet was accustomed to the dry desert climate, it would possibly crack coming to our
Mich. humid climate. Well it didn't. You guys did an excellent job on crating and packaging this large item. It arrived unscathed,w/o a scratch.

Thank you so much for handling it with the special care you did. I would highly recommend your business to anyone. Although the cheap bastard in me thought it was a little pricey, I guess it was worth it, because of the sentimental value, ha. You may use this testimonial for advertisement, if you so desire. Thanks again, Jeff."


"Good afternoon Jeff,
The Wurlitzer arrived last Thursday afternoon. No problems and is currently playing very nicely. I wanted to drop you a note and thank you for all your help.
When one is from out of town you are always concerned when dealing with an unfamiliar company. Your excellent communication with me was comforting.
The packing job your team performed was beyond expectation and greatly appreciated.
If you ever need a recommendation let me know.
 
You are truly the best."
 
Gene Osborne


"Just a note to say "thank you" for all that you did to ensure that our clock and painting were shipped and arrived on time, and without incident!"

Thank you again,
Brad and Cin Howard


"I have been meaning to thank you all for so nicely packaging and shipping the "Goodwill" painting a couple of weeks ago.
 
If I ever need anyone to pack and ship something for me from your area, I will definitely contact Craters and Freighters.  The packaging was extremely well done and the painting arrived in great shape.  The driver that made the delivery was extremely courteous and helpful in getting the shipment unloaded.  You may certainly use me as a reference in your advertising or word of mouth verification, as I am extremely pleased and greatly appreciate the courtesy shown throughout the process."
 
All the best,
 
Allen W. Cooper
Needjewelry.com


"Jeff,

Received everything in good order this past week.  Thanks to Craters & Freighters for a great job!"

Warmest aloha,

John


"Jeff,

I receive my hardtop Wednesday. Your company did an excellent job of securely packing it. Thanks for everything.

All the best to you."

John Outing


"Good Evening Mr. Neal!

Just want to say Thank You for Your super carefully and securely packing of that wonderful item!

The Vintage Florentine Chandelier arrived it´s new home in perfect condition and will be a master piece in my Music Salon!"

Kind Regards from AUSTRIA, Willibald GRUBER Jr.


"Thanks! Our stuff arrived in perfect order...if you ever need a reference!

Jane Robertson, Oracle


"Hi,

I just wanted to say thanks. So far one shipment has arrived in perfect shape. We will surely be using you for all our crating needs. Below I have pasted a very nice email from our customer."

Thanks Again

Ben
Monsters in Motion

"Hello Ben,

Werewolf bust arrived beautiful paint and finish job please thank artist on an excellent job he followed my paint and finish instructions to the letter no damage at all to bust first class job about the service Craters and Freighters they have also provided a first class service very very well packed HIGHLY RECOMMEND them if you are shipping large fragile items please thank them for me when I place future orders with you I will get you to use them again."

Thank you Regards Allen Fisk


"As a founder of GoAntiques and with nearly 20 years of experience in the antiques industry, choosing Craters & Freighters as our preferred shipper was an easy decision. Your expertise in our industry coupled with your online quoting system guarantees us a model of efficiency and value resulting in more satisfied customers."

Ken Buhler, GoAntiques.com - Baton Rouge, LA


"We have found Craters & Freighters' pricing to be consistently competitive and the service is always reliable. Their reliability has increased our customer's overall satisfaction."

Joe Nolan & Bob Rankin, Nolan Rankin Galleries - Houston, TX


"Craters & Freighters is THE shipping solution!"

Jim Kamnikar, Antique Networking - Columbus, OH


"All 31 of the crates you made were of excellent quality. If Resonex ever has another job in this area, Craters & Freighters will be the one and only company I call."

Michael Savage, Traffic Manager, Resonex - St. Louis, MO


"Thanks for your outstanding service and quality of work! It is so nice to R-E-L-A-X when we have something shipped by you."

Lori Gordon-Spencer, Owner, The Black Orchid Gallery - Sanibel Island, FL


"We've been able to sell to out-of-town customers because we can trust Craters & Freighters to ship our most valuable antiques safely and economically."

Hallie Few, Manager, Lady Primrose's at the Crescent - Dallas, TX


"Craters & Freighters has been an invaluable resource for my gallery. The service, value and expertise are superb."

Linda Hodges, Linda Hodges Gallery - Seattle, WA


"The best crating & shipping company in the business."

Ginger Swenson, Gallery Director, Aspen Mountain Gallery, Aspen, CO


"Hi Jeff,
This is to inform you that due to your perfect packaging items well arrived in Dusseldorf. THANK YOU very much taking care ...."

Best regards and all the best

Adelheid


"Chris,
I received my vent hood today and would highly recommend Craters and Freighters of So. CA. The unit was packaged very well and arrived with no damage."

Randy King - Plant Engineer
Novatex North America


"You crated and freighted Jean Robert Bayard's household goods to her surviving family, and I am really pleased and thankful for the care and patience you took with getting her belongings to the various locations.

They were well-packed and arrived in perfect shape. You even built a plywood box to hold delicate paintings...nice enough that I'm thinking of using it as a bookshelf just by itself, to hold some of my mom's books!

You helped us out during a hard time and did a superb job, and we very much appreciate it."


Jeff,
 
“We are in receipt of our shipment from your company, and all arrived in good condition.  Thank you for your assistance with this “delicate” matter.  It was a pleasure doing business with you. “
 
Sincerely, 

Jen Lippiello


"Thank you so very much for your quick packaging and attempted delivery of the Hard Top I will definitely recommend you/your company to my friends & family needing this type of service.

Thank you so much again for all your help,"

Wanda


"Hi Jeff,
Hope things are good. Just received & opened up your crate & have to say THANK YOU, so so much. Crate was perfectly packaged. A great job. Not one piece had cracked or broken. Really appreciate all the efforts made on your end to bring this all together. Means a great deal so thanks to your whole team for a great crate packaging. By far the best i have ever seen. I know this as i un-packed each & every item personally, so thanks Jeff. Talk soon."
 
Cheers
Will


"Thank you guys,

As you know, the art did arrive in Ohio.  Thank you for calling me Mike, to notify me it had made it there safely and on time. 

The report from Ohio, is that this was the best put together packaging they have ever received at Garth’s auction house.  It is rare when the guys in the back, come to the president to tell him how great a job was done.  Garth’s is one of the busiest auctions in the country, getting many deliveries of all types, even other Craters and Freighters.  You stood out amongst the best.  They even took photos to show others what a package should look like.  Kudos to you all!  I thank every one of the team at Craters from the bottom of my heart, this was an important delivery for me.  It was vital that it came off well.  I told you that and you took care of it, in spades.

I appreciate every person I dealt with, each person was so impressive with their knowledge and desire to accomplish my goals for this move.  I talked to someone on the phone, on Thanksgiving, that gentleman was very helpful in reducing my stress level, I can’t remember his name.  The pick up guy, was very careful in my home, and also with each item.  He told me what he was going to do every step before he actually did it, this made me feel very safe and comfortable.  Mike who took my order, never missed an opportunity to remind me that you guys are there for me, and that I could relax now that you had the job.  Well Mike that certainly turned out to be true!"

Thank You, Thank You, Thank You,

Roy Hedrick


"Dear Jeff,

I am very pleased to advise that the ncice vase has safely been received this morning,

The packing done by Jeff Neal is absolutely professional. Bravo.

Thank you once again for all your help."

Kind regards,

H. Hayashi, from Geneva


"Jeff,
 
Thank you for your very professional service last Friday. I received the package on Saturday in perfect condition. The item was packed exceedingly well (It was a good lesson in packing that I may need to reuse in the future!)
 
Thank you again and please compliment Erik for his service as well."
 
Tina Nagy

H. Hayashi, from Geneva


"Gentleman

Our shipment arrived and I am writing to tell you that everything is in perfect shape.  We couldn't be more pleased with the service you gave us and a special thanks to Mike Stevens who was our primary contact.

If you keep a list of people who recommend your company, please feel free to add our names to it.  We have done some word of mouth with our friends and family already."

Thanks

Dan & Barb Bohi


"Hi Jeff,
 
I finally took delivery of the 2 items.
 
I must thank you for the professional packing job and appreciate your earlier recommendation that it should be ship by sea instead by air."
 
Thanks & Regards,
 
Dexter – Hong Kong


"Dear Jeff,
 
We have made contact with the representative in Riyadh that informed us that the shipment is in Dubai now on its way to Riyadh. It is expected on the 17th of October.
 
Thank you ever so much for your wonderful support. Trust me I will advertise your professional company to all I know in Saudi."
 
Many thanks,
 
Mishaal

 

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